I've made over 10 orders with glo over the past 6 months and everything went smooth for awhile bit these last 2 packages I've been waiting on for a couple of months....I'm confident I'll get them eventually but it's def a pain in the ass....supposedly he's having issues with his email and not receiving/people not receiving his replies....could be bogus but I had to email him from a secondary email and now can't get an answer on it, so who knows....prices are worth it just know this is a possibility.